API referenceCore API
Contact Center
Queues, recipients, reports, and tenant features for Vinix Contact Center. Same /v2 host and X-Auth-Token as the rest of the Core API.
Vinix Contact Center provides call queues with configurable routing, recipients (agents and supervisors), real-time status and wiretap modes, scheduled reports, and tenant-level feature toggles.
The surface lives on the same /v2/accounts/{account_id}/... host as
the rest of the Core API and authenticates with the same
X-Auth-Token.
Resources
- Queues — list, create, modify; query live status; list active sessions and assigned recipients; manage roles.
- Recipients — list, get, update; get/set status (login / logout / ready / away); bulk status changes; supervisor wiretap (whisper / eavesdrop / barge).
- Reports — run queues or recipients reports over date ranges; daily / weekly / monthly aggregations; JSON or CSV output.
- Features — list and update tenant-level Contact Center feature toggles.
- Websockets — real-time push events for queues, recipients, and sessions.